What To Say And How To Say It: Practical Tips For Effective Workplace Communication

By:

Weiss, Donald H

Material type: Text

TextPublication details: Jaico Publishing House 2016 MumbaiDescription: 210pISBN:

9788184958065

Subject(s):

DDC classification:

658.45 WEI

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.45 WEI (Browse shelf(Opens below))	Available		M0032635

Total holds: 0

Part I: Fundamentals of Managing Discussions: Communicating, Giving Feedback, Problem Solving and Encouraging
1. Four Basic Steps to Effective Communication
2. Giving Feedback
3. Problem Solving
4. Encouraging Others

Part II: Interviewing Prospective Employees and New Employee Orientation
5. Interviewing Prospective Employees
6. Providing Effective Orientation

Part III: Performance Management: Reviews, Appraisals and Coaching
7. Reviews and Appraisals
8. Coaching to Improve Performance
9. Coaching for Growth and Development

Part IV: Managing Relationships
10. Communicating with Difficult People
11. Managing Differences
12. Investigating Harassment Claims
13. Building Relationships

Part V: Disciplining, Firing and Implementing a Downsizing Decision
14. Taking Corrective Action: Performance Probation and Dismissal
15. Firing Rule Breakers
16. Implementing the Decision to Downsize

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