The Tyranny of Metrics
Material type:
- 9780691174952
- 658.4013 MUL
Introduction
Part I. THE ARGUMENT
1. The Argument in a Nutshell
2. Recurring Flaws
Part II. THE BACKGROUND
3. The Origins of Measuring and Paying for Performance
4. Why Metrics Became So Popular
5. Principals, Agents, and Motivation
6. Philosophical Critiques
Part III. THE MISMEASURE OF ALL THINGS? Case Studies
7. Colleges and Universities
8. Schools
9. Medicine
10. Policing
11. The Military
12. Business and Finance
13. Philanthropy and Foreign Aid
EXCURSUS
14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage
Part IV. CONCLUSIONS
15. Unintended but Predictable Negative Consequences
16. When and How to Use Metrics: A Checklist
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