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Disney U: How the Disney University Develops the World’s Most Engaged, Loyal and Customer-Centric Employees

By: Material type: TextTextPublication details: New Delhi McGraw Hill Education India Pvt. Ltd. 2013Description: 222pISBN:
  • 9781259097331
Subject(s): DDC classification:
  • 658.3124 LIP
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Note from the author Prologue Pulling back the curtain : the orientation Lesson #1: setting the stage for success Lesson #2: capture hearts and minds Lesson #3: it takes art and science Lesson #4: gather facts and feelings Lesson #5: be willing to change or be willing to perish Lesson #6: simplify the complex Lesson #7: the honeymoon will end Lesson #8: keep plussing the show Lesson #9: beyond orientation Lesson #10: the language of success Lesson #11: giving back Lesson#12: communicate globally Lesson #13: work hard, play hard.

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