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Employees First, Customers Second: Turning Conventional Management Upside Down

By: Contributor(s): Material type: TextTextPublication details: Boston Harvard Business School Publishing Corporation 2010Description: 198pISBN:
  • 9781422139066
Subject(s): DDC classification:
  • 658.3152 NAY
List(s) this item appears in: C. K. Prahalad
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Contents Mirror Mirror: Creating the Need for Change Trust Through Transparency: Creating a Culture of Change Inverting the Organizational Pyramid: Building a Structure for Change Recasting the Role of the CEO: Transferring the Responsibility for Change Find Understanding in Misunderstanding: Renewing the Cycle of Change

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