Case Studies on Digital Government

Table of Contents
Chapter I
State of Wisconsin IT: Destroying the Barriers to Borderless Government
Chapter II
Westchester County Case Study
Chapter III
Repairing the Broken Information Technology Department
Chapter IV
Becoming an Enterprise: Developing an E-Governance Structure in Nevada County, California
Chapter V
IT Governance at the City of Naperville, Illinois
Chapter VI
Cutting the Red Tape to Go Paperless
Chapter VII
Implementation of a Computerized Maintenance Management System (CMMS) for the City of Naperville Department of Public Utilities
Chapter VIII
Insuring a Successful ERP Implementation: Lessons Learned from a Failed Project at a State Public University
Chapter IX
To Shop and Buy in L.A.: Mining Cost Out of Old Processes in Building a New Supply Chain for the City of Los Angeles
Chapter X
Technology Contracting in the Public Sector
Chapter XI
GovBenefits.gov: A Case Study in Government-to-Citizen Interaction
Chapter XII
Tampa, Florida Internet-Based Customer Service Center
Chapter XIII
Conquering the Invasion of Technology: E-Government and Property Tax Collections in the Stonewall County Tax Commissioner's Office
Chapter XIV
Alaska Federal Health Care Access Network: Deploying Telemedicine Services in the 49th State
Chapter XV
YereINet (Local Network): A Web Portal and Web-Enabled Communication Platform for Turkish Local Governments
Chapter XVI
The New York State Web Site: Accommodating Diversity Through a Distributed Management Structure
Chapter XVII
Bureau of Housing Services (BHS)
Chapter XVIII
A Collaborative Communications Center and Public Safety Data Systems
Chapter XIX
The Challenges of Building a Knowledge Management System for Local Collaboration
Chapter XX
Using GIS to Generate Spatial Datasets for Public Management and Analysis: A Description of the Enterprise Zone Fiscal Impact Project in Indiana
Chapter XXI
The Techonomic Divide