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Benson, Robert J.

Trust and Partnership: Strategic IT Management for Turbulent Times by Robert J. Benson, Pieter M. Ribbers and Ronald B. Blistein - New Jersey John Wiley & Sons, Inc. 2014 - 479p - Wiley CIO Series .

Part I: The Challenges
1. Business and IT in Turbulent Times
2. The Barrier: Trust and Partnership
3. A Staircase to Trust
4. IT Strategy in Turbulent Environments
5. Turbulence in Information Technology
6. The Effects of IT Sourcing

Part II: Principles for Transforming Business
In Turbulent Times
7. Requirements for Strategic IT Management
8. The Service Relationship
9. The Partnership Relationship
10. The Leadership Required

Part III: The Road to Strategic IT Management
11. Enterprise IT Capabilities
12. Strategic Enterprise IT Capabilities and Competencies
13. Tactical Enterprise IT Capabilities and Competencies
14. Operational Enterprise IT Capabilities and Competencies
15. Managing Complex Business-IT Relationship

Part IV: Next Step
16. What Should Be Done?
17. Requirements for CIO and IT Leadership
18. Requirements for CEO and Business Leadership
19. Reflections and Recommendations

ISBN: 9781118443934

Subjects--Personal Names:
Information Resources Management
International Business Enterprises - Communication Systems
Strategic Planning

Dewey Class. No.: 658.4038 / BEN