Khanna, P. K.

Management of Banks by P. K. Khanna - Mumbai Himalaya Publishing House Pvt. Ltd. 2012 - 473p

Part I: Banking System
1. Structure of Indian Banking
2. Commercial Bank
3. Central Bank - Reserve Bank of India
4. Financial Institutions

Part II: Banking Business
5. Negotiable Instruments
6. Banker Customer Relationship
7. Accounts of Different Types of Customers
8. Deposits
9. Non-resident Deposits
10. Other Banking Services
11. Technology Based Services
12. Loans, Advances and Charging of Security
13. Letters of Credit
14. Customer Service

Part III: Supervision and Control
15. Non-performing Assets and Prudential Accounting Norms
16. Audit and Inspection
17. Prevention of Frauds
18. Fundamentals of Risk Management
19. Performance Budgeting

Part IV: Personnel Management
20. Process of Management
21. Human Resource Management
22. Performance Appraisal
23. Training
24. Promotion
25. Motivation Amendments made by RBI

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Bank Management

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