Hernon, Peter
Delivering Satisfaction and Service Quality: A Customer Based Approach for Libraries by Peter Hernon and John R. Whitman - New Delhi Indiana Publishing House 2009 - 181p - American Library Association Series .
9788184082425 0.00
General
Library Science
025.52 / HER
Delivering Satisfaction and Service Quality: A Customer Based Approach for Libraries by Peter Hernon and John R. Whitman - New Delhi Indiana Publishing House 2009 - 181p - American Library Association Series .
9788184082425 0.00
General
Library Science
025.52 / HER