Nirma University Library catalog

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Hernon, Peter

Delivering Satisfaction and Service Quality: A Customer Based Approach for Libraries by Peter Hernon and John R. Whitman - New Delhi Indiana Publishing House 2009 - 181p - American Library Association Series .

ISBN: 9788184082425 0.00

Subjects--Personal Names:
General
Library Science

Dewey Class. No.: 025.52 / HER

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