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A Complaint is a Gift: Using Customer Feedback as a Strategic Tool

Barlow, Janelle

A Complaint is a Gift: Using Customer Feedback as a Strategic Tool - New Delhi Tata McGraw-Hill Publishing Company Ltd. 2003 - 222p

ISBN: 9780070582095 0.00

Subjects--Personal Names:
Marketing

Dewey Class. No.: 658.812 / BAR

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