Delivering Service Quality: Managerial Challenges for the 21st Century
Raghavachari, M.
Delivering Service Quality: Managerial Challenges for the 21st Century - New Delhi Macmillan India Ltd. 2000 - 651p
9780333934098 0.00
658.4013 / RAG
Delivering Service Quality: Managerial Challenges for the 21st Century - New Delhi Macmillan India Ltd. 2000 - 651p
9780333934098 0.00
658.4013 / RAG