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Noonan, William R.

Discussing the Undiscussable: A Guide to Overcoming Defensive Routines in the Workplace - San Francisco Jossey-Bass Publishers 2007 - 268p

MC0805

Contents

Part One: Defining Defensive Routines
1. Framing the Issue: The Work of Chris Argyris
2. The Foundational Skill Set

Part Two: Mark, Brenda, You and Me: Bringing Defensive Routines about and Keeping Them in Place
3. Conditions of Threat and Embarrassment: Fix it now or Fix it Later, Scene One: The Bed News
4. Being in Control: Fix it now or Fix it later, Scene Two, The World Gets Out
5. Bypass Tactics and Covering up: Fix it now or Fix it Later, Scene Three: Being Nice

Part Three: Discussing the Undiscussable
6. Strategic Interventions: Interviews and Mapping
7. The De-Escalation: Fix it Now or Fix it Later: Mark and Brenda Reflect
8. Engaging Differences
9. Key Thought Enablers

Part Four: Staying on the Path of Learning
10. Mistake, Continuous Learning, and Progress
11. Helping those who Teach, Learn

Conclusion:

Appendix A: Mapping Templates
Appendix B: Strategies for Case Study Groups
Bibliography

ISBN: 9780787986322

Subjects--Personal Names:
Management Conflict

Dewey Class. No.: 650.13 / NOO