Enterprise Excellence: A Practical Guide to World - Class Competition
Frigon, Normand L.
Enterprise Excellence: A Practical Guide to World - Class Competition - New Jersey John Wiley & Sons Inc. 2009 - 484p
1. Introduction -- 2. Managing and Leading Enterprise Excellence -- 3. Enterprise Excellence Deployment -- 4. Enterprise Excellence Implementation -- 5. Listening to the Voice of the Customer -- 6. Define: Knowing and Understanding Your Processes -- 7. Measure -- 8. Analyze and Improve Effectiveness -- 9. Analyzing and Improving Efficiency -- 10. Control and Continuous Measurable Improvement -- Appendix A. Basic Math Symbols -- Appendix B. List of Acronyms
9780470274736 0.00
Performance Management
658.4013 / FRI
Enterprise Excellence: A Practical Guide to World - Class Competition - New Jersey John Wiley & Sons Inc. 2009 - 484p
1. Introduction -- 2. Managing and Leading Enterprise Excellence -- 3. Enterprise Excellence Deployment -- 4. Enterprise Excellence Implementation -- 5. Listening to the Voice of the Customer -- 6. Define: Knowing and Understanding Your Processes -- 7. Measure -- 8. Analyze and Improve Effectiveness -- 9. Analyzing and Improving Efficiency -- 10. Control and Continuous Measurable Improvement -- Appendix A. Basic Math Symbols -- Appendix B. List of Acronyms
9780470274736 0.00
Performance Management
658.4013 / FRI