Failure to Communicate: How Conversations go Wrong and what you can do to Right Them
Weeks, Holy
Failure to Communicate: How Conversations go Wrong and what you can do to Right Them - Boston Harvard Business Review Press 2008 - 240p
Introduction -- Anatomy of the problem -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Emotional fallout -- Out of emotion's grip: increasing skill -- Breakdowns over misconceptions -- Out of the breakdown gap: strategy and tactics -- Putting it all together
9781578518999 0.00
Business Communication
650.13 / WEE
Failure to Communicate: How Conversations go Wrong and what you can do to Right Them - Boston Harvard Business Review Press 2008 - 240p
Introduction -- Anatomy of the problem -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Emotional fallout -- Out of emotion's grip: increasing skill -- Breakdowns over misconceptions -- Out of the breakdown gap: strategy and tactics -- Putting it all together
9781578518999 0.00
Business Communication
650.13 / WEE