The Service Management Course: Cases and Readings
Sasser, W. Earl
The Service Management Course: Cases and Readings - New York The Free Press 1991 - 977p
9780029140918 0.00
658.032 / SAS
The Service Management Course: Cases and Readings - New York The Free Press 1991 - 977p
9780029140918 0.00
658.032 / SAS