Service Management: Operation, Strategy and Information Technology
Fitzsimmons, James A.
Service Management: Operation, Strategy and Information Technology - 4th ed - New York Irwin/Mcgraw-Hill 2004 - 586p
MC0721 & MC0722
9780071214575 0.00
658.032 / FIT
Service Management: Operation, Strategy and Information Technology - 4th ed - New York Irwin/Mcgraw-Hill 2004 - 586p
MC0721 & MC0722
9780071214575 0.00
658.032 / FIT