Corporate Information Systems Management: Text and Cases
Applegate, Lynda M.
Corporate Information Systems Management: Text and Cases - 5th ed - New York Irwin/Mcgraw-Hill 1999 - 703p
Table of Contents MODULE 1 The Challenges of Managing in an Information Age 1. The Information Technology Challenge IT Management Concepts Strategic Relevance Corporate Culture Contingency Technology Transfer Challenges in Managing IT A Young Technology Technological Growth IT End-User Coordination Specialization Shift in Focus Questions from Senior Management Conclusion 2. Manageable Trends Theme 1: Strategic Impact A Contingency Approach to IT Use A Contingency Approach to IT Management Theme 2: Integrating Changing Technology Platforms Era l Era II Era III Theme 3: Assimilating Emerging Technologies Phase 1. Technology Identification and Investment Phase 2. Technological Learning and Adaptation Phase 3. Rationalization/Management Control Phase 4. Maturity/Widespread Technology Transfer Theme 4: Sourcing Policies for the IT Value Chain Theme 5: Applications Development Process Design Construction Implementation Operation Maintenance Theme 6: Partnership of Three Constituencies IT Management User Management General Management Summary Case 1-1: VeriFone (1997) Case 1-2: A Tale f Two Airlines in the Information Age: Or Why the Spirit of King George III Is Alive and Well! MODULE 2 Information Technology and Strategy 3. Effects of IT on Strategy and Competition Forces That Shape Strategy Search for Opportunity Can IT Build Barriers to Entry? Can IT Build in Switching Costs? Can IT Change the Basis of Competition? Can IT Change the Balance of Power in Supplier Relationships? Can IT Generate New Products? Analyzing the Value Chain for IT Opportunities Inbound Logistics Operations and Product Definition Outbound Logistics Marketing and Sales After-Sales Service Corporate Infrastructure Human Resources Technology Development Procurement The Risks of Information Systems Success Problems and Evaluations Assessing Competitor Risk The Challenge A New Point of View Is Required Planning Issues Confidentiality and Competition The IT-Management Partnership Summary 4. Electronic Commerce: Trends and Opportunities The Evolution of Interorganizational Systems IOS Evolution at American Hospital Supply and American Airlines Evolution and Revolution: Introduction of the Internet Learning from the Past as We Create the Future Lesson 1: Build Internal Capabilities Lesson 2: Penetrate Quickly and Leverage the Community Lesson 3: Exploit the Economic Value of Information Conclusion Case 2-1: Canadian Airlines (A): Reservations about Its Future Case 2-2: H. E. Butt Grocery Company: A Leader in ECR Implementation (Abridged) Case 2-3: Internet Securities, Inc.: Building an Organization in Internet Time MODULE 3 Information Technology and Organization 5. Information, Organization, and Control Learning from Mistakes Creating the Information Age Organization Maintaining Flexibility, Innovation, and Control Maximizing Independence and Interdependence: Collaboration, the Missing Organization Design Criterion Summary Appendix A Overview of Traditional Organization Design Models The Bureaucratic Hierarchy The Entrepreneurial Organization The Matrix Organization The Adhocracy A Framework for Organization Design 6. IT Architecture: Evolution and Alternatives Evolution and Revolution: 30 Years of IT Impact Evolution of IT Architecture Era I: The Mainframe (1950s to 1970s) Era II: The Personal Computer (Late 1970s to 1980s) Era III: Network Computing (1990s to Present) Value Creation in a Networked Environment Implementation Issues Maintaining a Reliable and Secure Environment for Doing Business Assimilating Emerging Information Technologies Managing the IT Legacy Merging the Islands of Automation Summary Appendix A: Guidelines for IT Architecture Assessment Appendix B: Year 2000 Computing Crisis: A Testing Guide Overview of GAO's Managed, Five-Step Approach to Year 2000 Testing Case 3-1: Taco Bell, Inc. (1983-1994) Case 3-2: Frito-Lay, Inc.: A Strategic Transition, 1980-1986 Case 3-3: Frito-Lay, Inc.: A Strategic Transition, 1987-1992 (Abridged) Case 3-4: MicroAge, Inc.: Orchestrating the Information Technology Value Chain MODULE 4 Managing Information Assets 7. Organizing and Leading the Information Technology Function Organizing Issues in IT Development Some Examples Implications Pressures toward User Dominance Pent-Up User Demand Staff Flexibility and Growth Staff Professional Growth Competitive and Service Growth in the IT Market User Control Fit with the Organization User Learning Summary Pressures toward IT Control Staff Professionalism Feasibility Concerns Corporate Databases Fit with the Corporate Structure and Strategy Cost Analysis Summary Coordination and Location of IT Policy IT Responsibilities User Responsibilities General Management Support and Policy Overview Summary 8. Managing IT Outsourcing Why Outsourcing Alliances Are So Difficult Outsourcing in Retrospect Outsourcing in the 1990s Acceptance of Strategic Alliances IT's Changing Environment What Drives Outsourcing? When to Outsource IT Position on the Strategic Grid Development Portfolio Organizational Learning A Firm's Position in the Market Current IT Organization Structuring the Alliance Contract Flexibility Standards and Control Areas to Outsource Cost Savings Supplier Stability and Quality Management Fit Conversion Problems Managing the Alliance The CIO Function Performance Measurements Mix and Coordination of Tasks Customer-Outsourcer Interface 9. IT Operations Changing Operations Environment A Focused Service Organization Alternative-An Example Alternative Organizations Developing an Operations Strategy Technology Planning Innovation Phase Control Phase Measuring and Managing Capacity Managing the IT Operations Workforce Selection Factors for Operations Manager and Staff Human Issues in Managing the Workforce Production Planning and Control Setting Goals Establishing Priorities Strategic Impact of IT Operations Implementing Production Control and Management Security Privacy The Roots of the Privacy Issue The Implications Summary 10. IT Management Processes Management Control IT Evolution and Management Control Software Issues Operations Issues Corporate Control Process Strategic Impact of IT on the Corporation Looking Ahead: Other Aspects of Control Results Control Architecture Unallocated Cost Center Allocated Cost Center and Charge-Out Profit Center Financial Reporting Process Nonfinancial Reporting Process IT Audit Function Summary Planning-A Contingent Focus Pressures toward IT Planning External (Corporate) Pressures Internal (IT Process) Pressures Limitations on IT Planning Results Planning as a Resource Drain Fit to Corporate Culture Strategic Impact of IT Activities Mismatches: Using the Strategic Grid Corporate Environmental Factors That Influence Planning Summary 11. A Portfolio Approach to Information Technology Development Project Risk Elements of Project Implementation Risk Project Categories and Degree of Risk Assessing Risk of Individual Projects Portfolio Risk Summary Project Management: A Contingency Approach Management Tools Influences on Tool Selection Relative Contribution of Management Tools Summary Case 4-1: Xerox: Outsourcing Global Information Technology Resources Case 4-2: General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (A+B, Abridged) Case 4-3: Singapore Unlimited: Building the National Information Infrastructure Case 4-4: BAE Automated Systems (A): Denver International Airport Baggage-Handling System MODULE 5 Special Topics 12. Global Issues Information Technology Impact on Transnational Firms Geographic Transfer of Work Global Networking and Expertise Sharing Global Service Levels Time-Based Competition Cost Reduction Country Diversity Sociopolitical Language Local Constraints Economics Currency Issues Autonomy National Infrastructure Summary National IT Environment Issues Availability of IT Professional Staff Central Telecommunications National IT Strategy General Level of IT Sophistication Size of Local Market Data Export Control Technological Awareness Summary Corporate Factors Affecting IT Requirements Nature of the Firm's Business Strategic Impact of IT Corporate Organization Company Technical and Control Characteristics Other Considerations Transnational IT Policy Issues Guidance on Architecture Central Hardware/Software Concurrence or Approval Central Approval of Software Standards and Feasibility Studies Central Software Development IT Communications Staff Rotation Consulting Services Central IT Processing Support Technology Appraisal Program-An Example Summary 13. The IT Business "The IT Business" Analogy The IT Marketing Mix The Products The IT Customer Costs Channels of Distribution Competition Promotion Price The Role of the Board of Directors The Role of the IT Chief Executive Officer Summary Case 5-1: Colliers International Property Consultants, Inc.: Managing a 'Virtual Organization Case 5-2: www.springs.com Case 5-3: Providian Trust: Tradition and Technology (A) Case 5-4: Southwire: Beyond 2000 Annotated Bibliography
9780071160124 0.00
658.4038011 / APP
Corporate Information Systems Management: Text and Cases - 5th ed - New York Irwin/Mcgraw-Hill 1999 - 703p
Table of Contents MODULE 1 The Challenges of Managing in an Information Age 1. The Information Technology Challenge IT Management Concepts Strategic Relevance Corporate Culture Contingency Technology Transfer Challenges in Managing IT A Young Technology Technological Growth IT End-User Coordination Specialization Shift in Focus Questions from Senior Management Conclusion 2. Manageable Trends Theme 1: Strategic Impact A Contingency Approach to IT Use A Contingency Approach to IT Management Theme 2: Integrating Changing Technology Platforms Era l Era II Era III Theme 3: Assimilating Emerging Technologies Phase 1. Technology Identification and Investment Phase 2. Technological Learning and Adaptation Phase 3. Rationalization/Management Control Phase 4. Maturity/Widespread Technology Transfer Theme 4: Sourcing Policies for the IT Value Chain Theme 5: Applications Development Process Design Construction Implementation Operation Maintenance Theme 6: Partnership of Three Constituencies IT Management User Management General Management Summary Case 1-1: VeriFone (1997) Case 1-2: A Tale f Two Airlines in the Information Age: Or Why the Spirit of King George III Is Alive and Well! MODULE 2 Information Technology and Strategy 3. Effects of IT on Strategy and Competition Forces That Shape Strategy Search for Opportunity Can IT Build Barriers to Entry? Can IT Build in Switching Costs? Can IT Change the Basis of Competition? Can IT Change the Balance of Power in Supplier Relationships? Can IT Generate New Products? Analyzing the Value Chain for IT Opportunities Inbound Logistics Operations and Product Definition Outbound Logistics Marketing and Sales After-Sales Service Corporate Infrastructure Human Resources Technology Development Procurement The Risks of Information Systems Success Problems and Evaluations Assessing Competitor Risk The Challenge A New Point of View Is Required Planning Issues Confidentiality and Competition The IT-Management Partnership Summary 4. Electronic Commerce: Trends and Opportunities The Evolution of Interorganizational Systems IOS Evolution at American Hospital Supply and American Airlines Evolution and Revolution: Introduction of the Internet Learning from the Past as We Create the Future Lesson 1: Build Internal Capabilities Lesson 2: Penetrate Quickly and Leverage the Community Lesson 3: Exploit the Economic Value of Information Conclusion Case 2-1: Canadian Airlines (A): Reservations about Its Future Case 2-2: H. E. Butt Grocery Company: A Leader in ECR Implementation (Abridged) Case 2-3: Internet Securities, Inc.: Building an Organization in Internet Time MODULE 3 Information Technology and Organization 5. Information, Organization, and Control Learning from Mistakes Creating the Information Age Organization Maintaining Flexibility, Innovation, and Control Maximizing Independence and Interdependence: Collaboration, the Missing Organization Design Criterion Summary Appendix A Overview of Traditional Organization Design Models The Bureaucratic Hierarchy The Entrepreneurial Organization The Matrix Organization The Adhocracy A Framework for Organization Design 6. IT Architecture: Evolution and Alternatives Evolution and Revolution: 30 Years of IT Impact Evolution of IT Architecture Era I: The Mainframe (1950s to 1970s) Era II: The Personal Computer (Late 1970s to 1980s) Era III: Network Computing (1990s to Present) Value Creation in a Networked Environment Implementation Issues Maintaining a Reliable and Secure Environment for Doing Business Assimilating Emerging Information Technologies Managing the IT Legacy Merging the Islands of Automation Summary Appendix A: Guidelines for IT Architecture Assessment Appendix B: Year 2000 Computing Crisis: A Testing Guide Overview of GAO's Managed, Five-Step Approach to Year 2000 Testing Case 3-1: Taco Bell, Inc. (1983-1994) Case 3-2: Frito-Lay, Inc.: A Strategic Transition, 1980-1986 Case 3-3: Frito-Lay, Inc.: A Strategic Transition, 1987-1992 (Abridged) Case 3-4: MicroAge, Inc.: Orchestrating the Information Technology Value Chain MODULE 4 Managing Information Assets 7. Organizing and Leading the Information Technology Function Organizing Issues in IT Development Some Examples Implications Pressures toward User Dominance Pent-Up User Demand Staff Flexibility and Growth Staff Professional Growth Competitive and Service Growth in the IT Market User Control Fit with the Organization User Learning Summary Pressures toward IT Control Staff Professionalism Feasibility Concerns Corporate Databases Fit with the Corporate Structure and Strategy Cost Analysis Summary Coordination and Location of IT Policy IT Responsibilities User Responsibilities General Management Support and Policy Overview Summary 8. Managing IT Outsourcing Why Outsourcing Alliances Are So Difficult Outsourcing in Retrospect Outsourcing in the 1990s Acceptance of Strategic Alliances IT's Changing Environment What Drives Outsourcing? When to Outsource IT Position on the Strategic Grid Development Portfolio Organizational Learning A Firm's Position in the Market Current IT Organization Structuring the Alliance Contract Flexibility Standards and Control Areas to Outsource Cost Savings Supplier Stability and Quality Management Fit Conversion Problems Managing the Alliance The CIO Function Performance Measurements Mix and Coordination of Tasks Customer-Outsourcer Interface 9. IT Operations Changing Operations Environment A Focused Service Organization Alternative-An Example Alternative Organizations Developing an Operations Strategy Technology Planning Innovation Phase Control Phase Measuring and Managing Capacity Managing the IT Operations Workforce Selection Factors for Operations Manager and Staff Human Issues in Managing the Workforce Production Planning and Control Setting Goals Establishing Priorities Strategic Impact of IT Operations Implementing Production Control and Management Security Privacy The Roots of the Privacy Issue The Implications Summary 10. IT Management Processes Management Control IT Evolution and Management Control Software Issues Operations Issues Corporate Control Process Strategic Impact of IT on the Corporation Looking Ahead: Other Aspects of Control Results Control Architecture Unallocated Cost Center Allocated Cost Center and Charge-Out Profit Center Financial Reporting Process Nonfinancial Reporting Process IT Audit Function Summary Planning-A Contingent Focus Pressures toward IT Planning External (Corporate) Pressures Internal (IT Process) Pressures Limitations on IT Planning Results Planning as a Resource Drain Fit to Corporate Culture Strategic Impact of IT Activities Mismatches: Using the Strategic Grid Corporate Environmental Factors That Influence Planning Summary 11. A Portfolio Approach to Information Technology Development Project Risk Elements of Project Implementation Risk Project Categories and Degree of Risk Assessing Risk of Individual Projects Portfolio Risk Summary Project Management: A Contingency Approach Management Tools Influences on Tool Selection Relative Contribution of Management Tools Summary Case 4-1: Xerox: Outsourcing Global Information Technology Resources Case 4-2: General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (A+B, Abridged) Case 4-3: Singapore Unlimited: Building the National Information Infrastructure Case 4-4: BAE Automated Systems (A): Denver International Airport Baggage-Handling System MODULE 5 Special Topics 12. Global Issues Information Technology Impact on Transnational Firms Geographic Transfer of Work Global Networking and Expertise Sharing Global Service Levels Time-Based Competition Cost Reduction Country Diversity Sociopolitical Language Local Constraints Economics Currency Issues Autonomy National Infrastructure Summary National IT Environment Issues Availability of IT Professional Staff Central Telecommunications National IT Strategy General Level of IT Sophistication Size of Local Market Data Export Control Technological Awareness Summary Corporate Factors Affecting IT Requirements Nature of the Firm's Business Strategic Impact of IT Corporate Organization Company Technical and Control Characteristics Other Considerations Transnational IT Policy Issues Guidance on Architecture Central Hardware/Software Concurrence or Approval Central Approval of Software Standards and Feasibility Studies Central Software Development IT Communications Staff Rotation Consulting Services Central IT Processing Support Technology Appraisal Program-An Example Summary 13. The IT Business "The IT Business" Analogy The IT Marketing Mix The Products The IT Customer Costs Channels of Distribution Competition Promotion Price The Role of the Board of Directors The Role of the IT Chief Executive Officer Summary Case 5-1: Colliers International Property Consultants, Inc.: Managing a 'Virtual Organization Case 5-2: www.springs.com Case 5-3: Providian Trust: Tradition and Technology (A) Case 5-4: Southwire: Beyond 2000 Annotated Bibliography
9780071160124 0.00
658.4038011 / APP