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Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis ( DEA )

Sherman, H. David

Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis ( DEA ) - New York Springer Science+Business Media, Inc 2006 - 1 CD

Includes DEA Frontier Software M0021251

ISBN: 9780387332116 0.00

Dewey Class. No.: MC0753

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