HBR Guide to Dealing with Conflict (Record no. 109997)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01272nam a2200145 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 171117b xxu||||| |||| 00| 0 eng da |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781633692152 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 650.4053 |
| Item number | GAL |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gallo, Amy |
| 9 (RLIN) | 38272 |
| 245 ## - TITLE STATEMENT | |
| Title | HBR Guide to Dealing with Conflict |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | Harvard Business Review Press |
| Date of publication, distribution, etc | 2017 |
| Place of publication, distribution, etc | Massachusetts |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 193p |
| 500 ## - GENERAL NOTE | |
| General note | Conflict at work is inevitable, but it doesn't have to be destructive by Linda Hill<br/>Introduction: A practical plan for dealing with conflict<br/>Take it step-by-step<br/><br/>Section 1. Preparing for conflict before it happens:<br/>1. Types of conflict<br/>Identify the source<br/>2. Your options for handling conflict<br/>Different situations call for different approaches<br/>3. Recognize your natural tendency<br/>Most of us fall into one of two camps<br/><br/>Section 2. Managing a conflict: 4. Assess the situation<br/>Understand the players and the larger context<br/>5. Get ready for the conversation<br/>Don't rush in<br/>6. Have a productive conversation<br/>Listen and be heard<br/><br/>Section 3. Resolving a conflict<br/>7. Get to a resolution and make a plan<br/>Collaborate to find a creative solution<br/>8. Repair the relationship<br/>Rebuild trust and move on<br/>9. Navigate common situations<br/>What to do if… |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | Book |
| Call number prefix | 658.4053 |
| Call number suffix | GAL |
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