Never Lose a Customer Again Turn Any Sale into Lifelong Loyalty in 100 Days (Record no. 114006)
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| 000 -LEADER | |
|---|---|
| fixed length control field | aam a22 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20181116150804.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 181116b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780735220034 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | COL |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Coleman, Joey |
| 9 (RLIN) | 33076 |
| 245 ## - TITLE STATEMENT | |
| Title | Never Lose a Customer Again Turn Any Sale into Lifelong Loyalty in 100 Days |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | Penguin |
| Date of publication, distribution, etc. | 2018 |
| Place of publication, distribution, etc. | New York |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 353p |
| 500 ## - GENERAL NOTE | |
| General note | 1. A Letter from The Author: The Future Of Business Is H2H<br/>2. If A Dentist Can Do It, Why Can't You?<br/>3. The Cost Of Losing A Customer<br/>4. Customer Defection: A Structural And Cultural Problem<br/>5. What Is Customer Experience?<br/>6. You Only Have 100 Days (If That Long) To Get It Right<br/>7. The Eight Phases Of The Customer Experience<br/>8. Phase 1: Assess<br/>9. Phase 2: Admit<br/>10. Phase 3: Affirm<br/>11. Phase 4: Activate<br/>12. Phase 5: Acclimate<br/>13. Phase 6: Accomplish<br/>14. Phase 7: Adopt<br/>15. Phase 8: Advocate<br/>16. Get Started: How To Stop Losing Customers Today<br/>17. Conclusion: If Comcast Can Do It, So Can You. |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Customer relations - Customer loyalty |
| 9 (RLIN) | 33077 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Call number prefix | 658.812 |
| Call number suffix | COL |
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