Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business (Record no. 119161)

MARC details
000 -LEADER
fixed length control field nam a22 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 201021b ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781292148465
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number PEN
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Pennington, Alan
9 (RLIN) 52405
245 ## - TITLE STATEMENT
Title Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Pearson Education Limited
Place of publication, distribution, etc United Kingdom
Date of publication, distribution, etc 2016
300 ## - PHYSICAL DESCRIPTION
Extent 211p
600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME
Personal name Design
9 (RLIN) 52406
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Relations, Customer Services
9 (RLIN) 52407
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Book
Call number prefix 658.812
Call number suffix PEN

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