The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value (Record no. 120982)
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| 000 -LEADER | |
|---|---|
| fixed length control field | a |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | by Frederick F. Reichheld |
| 245 ## - TITLE STATEMENT | |
| Title | The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | Harvard Business Review Press |
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