An Empirical Study of the Causes, Symptoms and Organisational Responses to Customer Rage Behaviour (Record no. 121896)
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| 000 -LEADER | |
|---|---|
| fixed length control field | nam a22 7a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210708152343.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 210609b ||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 01 658.812 |
| Item number | KUM |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kumar, Vineet |
| 9 (RLIN) | 42323 |
| 245 ## - TITLE STATEMENT | |
| Title | An Empirical Study of the Causes, Symptoms and Organisational Responses to Customer Rage Behaviour |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Ahmedabad |
| Name of publisher, distributor, etc. | Institute of Management, Nirma University |
| Date of publication, distribution, etc. | 2017 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 171p with CD |
| 500 ## - GENERAL NOTE | |
| General note | Thesis advisory committee:<br/>Chairperson: Dr. Rajesh Jain<br/>Member: Dr. M. Mallikarjun<br/>Guide: Dr. Ashwini Awasthi<br/>DPM Chair Person: Dr. Rajesh Jain<br/>Mr. Vineet Kumar [Roll Number: 10EXTDPMM08] |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://repository.nirmauni.ac.in/jspui/handle/123456789/9811">http://repository.nirmauni.ac.in/jspui/handle/123456789/9811</a> |
| Public note | Click here to access online [Campus access] |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Thesis |
| Call number prefix | 01 658.812 |
| Call number suffix | KUM |
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