Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery (Record no. 132283)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00594nam a2200205Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240314153315.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 211102s2012 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780749465308 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | COO |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cook, Sarah |
| 9 (RLIN) | 101254 |
| 245 ## - TITLE STATEMENT | |
| Title | Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | London |
| Name of publisher, distributor, etc. | Kogan Page Ltd. |
| Date of publication, distribution, etc. | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 192p |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Consumer Complaints |
| 9 (RLIN) | 101255 |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Customer Services |
| 9 (RLIN) | 101256 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Call number prefix | 658.812 |
| Call number suffix | COO |
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