International English for Call Centres: A Course in English Language, Culture and Empathy (Record no. 26796)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00605ngm a2200169 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b2009 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780230638969 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | DCG00368 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Tomalin, Barry |
| 245 ## - TITLE STATEMENT | |
| Title | International English for Call Centres: A Course in English Language, Culture and Empathy |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Delhi |
| Name of publisher, distributor, etc. | Macmillan India Ltd. |
| Date of publication, distribution, etc. | 2009 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 2CD |
| 500 ## - GENERAL NOTE | |
| General note | D0007894 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Thomas, Suhashini |
| 890 ## - | |
| -- | India |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | 0.00 |
| -- | 0 |
| -- | 049 |
| -- | 0 |
| -- | 0.00 |
| -- | C |
| -- | 20100712 |
| -- | Reference |
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