Delivering Satisfaction and Service Quality: A Customer Based Approach for Libraries (Record no. 30646)

000 -LEADER
fixed length control field 00766nam a2200193Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140223b2009 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788184082425
Terms of availability 0.00
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 025.52
Item number HER
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Hernon, Peter
245 ## - TITLE STATEMENT
Title Delivering Satisfaction and Service Quality: A Customer Based Approach for Libraries
Statement of responsibility, etc. by Peter Hernon and John R. Whitman
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Indiana Publishing House
Date of publication, distribution, etc. 2009
300 ## - PHYSICAL DESCRIPTION
Extent 181p
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE
Title American Library Association Series
600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME
Personal name General
600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME
Personal name Library Science
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Whitman, John R.
890 ## -
-- India
995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE]
-- HER
-- 008057
-- ITL-LIB
-- 736.30
-- 0
-- 049
-- 4445
-- 0
-- 0.00
-- 995.00 26%
-- 20090113
-- 04
-- C
-- 20090121
-- Mahajan Book Depot
-- General
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Permanent Location Current Location Shelving location Date acquired Source of acquisition Cost, normal purchase price Full call number Barcode Date last seen Price effective from Koha item type
        General Institute of Technology Institute of Technology   2009-01-21 Mahajan Book Depot 736.30 025.52 HER T0034894 2014-06-19 2014-06-19 Book

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