The Customer Care and Contact Center Handbook (Record no. 59831)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00570nam a2200157Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b2003 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780873895613 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | SCH |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Schultz, Garry |
| 245 ## - TITLE STATEMENT | |
| Title | The Customer Care and Contact Center Handbook |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Milwaukee, Wisconsin |
| Name of publisher, distributor, etc. | A. S. Q. Quality Press |
| Date of publication, distribution, etc. | 2003 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 271p |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Marketing |
| 890 ## - | |
| -- | USA |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | SCH |
| -- | 002321 |
| -- | PKY-PKY |
| -- | 1624.00 |
| -- | 0 |
| -- | 049 |
| -- | 015 |
| -- | 0 |
| -- | 0.00 |
| -- | C |
| -- | 20040531 |
| -- | Syndicate Books |
| -- | General |
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