Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day (Record no. 59844)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01393nam a2200169Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b2002 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780130353313 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | BAS |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Basch, Michael D. |
| 245 ## - TITLE STATEMENT | |
| Title | Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Jersey |
| Name of publisher, distributor, etc. | Prentice-Hall, Inc. |
| Date of publication, distribution, etc. | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 274p |
| 500 ## - GENERAL NOTE | |
| General note | Contents Part 1: The Theory America, you have a new airline and … a new standard of service Systems drive people Vision Values as words versus values as actions Goals Relevance You can't manage or innovate what you can't measure Extraordinary service is delivered by its creators Part 2: The Application The phoenix dog piss theory Big companies are like big ships - slow to move and slow to change Systemize the routine: humanize the exception The single egg organization The hierarchy of horrors The seven dynamics of change Part 3: The Results The paddi lund story Anatomy of a start-up: innovation in action Anatomy of a turnaround: customer culture in transition The vision of the ideal at a federal express station The ups philosophy as stated by its founder |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Marketing |
| 890 ## - | |
| -- | USA |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | BAS |
| -- | 001478 |
| -- | S.B-S.B |
| -- | 977.28 |
| -- | 0 |
| -- | 049 |
| -- | 26884 |
| -- | 0 |
| -- | 0.00 |
| -- | |
| -- | 24.00 |
| -- | C |
| -- | 20030102 |
| -- | Books India |
| -- | General |
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