Customer Focus: The New Imperative Vol. I: Customer Service and Satisfaction (Record no. 59849)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00728nam a2200181Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b2006 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788131403075 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | CUS |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Mukerjee, Kaushik |
| 245 ## - TITLE STATEMENT | |
| Title | Customer Focus: The New Imperative Vol. I: Customer Service and Satisfaction |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Hyderabad |
| Name of publisher, distributor, etc. | The ICFAI University Press |
| Date of publication, distribution, etc. | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 189p |
| 500 ## - GENERAL NOTE | |
| General note | Vol. I: Customer Service and Satisfaction |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Customer Service |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Customer |
| 890 ## - | |
| -- | India |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | CUS |
| -- | 006400 |
| -- | S-N-S-N |
| -- | 296.00 |
| -- | 0 |
| -- | 049 |
| -- | 127/1017/DEC/07-08 |
| -- | 0 |
| -- | 0.00 |
| -- | 400 26% |
| -- | 20071205 |
| -- | C |
| -- | 20071220 |
| -- | ICFAI Press |
| -- | General |
No items available.