Customer-Focused Marketing: Actions for Delivering Greater Internal and External Customer Satisfaction (Record no. 59894)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00698nam a2200157Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b1993 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780077076986 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | CHA |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Chaston, Ian |
| 245 ## - TITLE STATEMENT | |
| Title | Customer-Focused Marketing: Actions for Delivering Greater Internal and External Customer Satisfaction |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York |
| Name of publisher, distributor, etc. | McGraw-Hill, Inc. |
| Date of publication, distribution, etc. | 1993 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 222p |
| 890 ## - | |
| -- | USA |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | CHA |
| -- | 1445.00 |
| -- | 0 |
| -- | 049 |
| -- | 15878 |
| -- | 0 |
| -- | 0.00 |
| -- | C |
| -- | 19971021 |
| -- | Books India |
| -- | General |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | CHA |
| -- | 900.00 |
| -- | 0 |
| -- | 049 |
| -- | 2558 |
| -- | 0 |
| -- | 0.00 |
| -- | C |
| -- | 19970707 |
| -- | Mobel Book Distributors |
| -- | General |
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