| 000 -LEADER |
|---|
| fixed length control field |
03892nam a2200241Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140223b2010 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780749456603 |
| Terms of availability |
0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.3145 |
| Item number |
LIL |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lilley, Roy |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Dealing with Difficult People |
| Statement of responsibility, etc. |
by Roy Lilley |
| 250 ## - EDITION STATEMENT |
|---|
| Remainder of edition statement |
Revised 1st ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
New Delhi |
| Name of publisher, distributor, etc. |
Kogan Page India Pvt. Ltd. |
| Date of publication, distribution, etc. |
2010 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
148p |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
The Sunday Times: Creating Success Series |
| 500 ## - GENERAL NOTE |
|---|
| General note |
A short course in human relations: difficult, who me? A quick guide to the seven classically difficult types- or how to sound like an expert in the time it takes to drink a cup of coffee: recognise anyone?; First the diagnosis A fast-track guide to conflict and how to handle it: what conflict is dealing with bosses who drive you barmy Mr. angry ; never let them see you sweat colleagues to throttle competition crazy; rivals, antagonists and getting personal; it's always the quiet ones Staff to strangle: independent or stubborn?; when the big hand gets to: good bosses don't pry- but they should try; waving or drowning; finding out how good a boss you've been; seriously difficult members of staff massaging the egoist: if the difficulty is an egomaniac boss; if the difficulty is an egoist working for you; the egomaniac colleague; knocking the know-all handling aggressive people without getting thumped on the nose: if an aggressive manager is trying to dump on your ideas; if you're stuck with a project that will never fly; if you're being stabbed in the back putting a bomb under the lazy ones: clock-watchers, rule-bookers and not invented here; if you are held back by a idle colleague; a boss who loiters; how you eat an elephant; the criminally lazy beating the bullies at their own game: the decibel dictator; when you can't do anything right; when all else fails; the firework colleague moaners, groaners and critics: cold water torture; try building alliances, coalitions and connections; words you don't want to hear; when critics turn the gun on themselves perfectionists can be a pain: what turns on a perfectionist; rules is rules; the perfectionist boss manipulating the manipulators: if you're being lined up to take the blame; let's do a deal; if you're easily flattered; if you're flattered by your staff shifting the stubborn: when the customer knows best Morale, attitude and how was it for you? if you're sick of the sick; everyone having a sickie; cliques, circles and witches' covens fault-finders and nit-pickers: if you have a nit-picker for a boss; nit-picking colleagues gossip: a bush fire you can do without: the answer to gossip problems; prevention is better than cure The customer is always right - really? Dealing with difficult customers; you want it when?; avoiding trouble; the really, really, really, really difficult customer; remind them how good you are; the screamer; screaming about service; if a member of your staff blows a gasket; when the screamer is the boss; what's winding them up; dealing with very rude people without being very rude; disguised rudeness complaints: we love them: six steps to success e-difficult@yourplace Meetings, bloody meetings! Get thought and get into technology; to meet or not to meet; meetings-r-us; the five golden rules that make meetings productive if things don't change they'll stay the same: there are four Cs in change; dealing with difficult people through a period of change dealing with conflict: 10 steps to cooling it And, finally, finally |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Interpersonal Relations |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Interpersonal Conflict |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Problem Employees |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Psychology - Industrial |
| 890 ## - |
|---|
| -- |
India |
| 891 ## - |
|---|
| -- |
Work - Business {QuickPic} |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] |
|---|
| -- |
LIL |
| -- |
009378 |
| -- |
MGT-O/H |
| -- |
118.40 |
| -- |
0 |
| -- |
049 |
| -- |
IN243 |
| -- |
0 |
| -- |
0.00 |
| -- |
160.00 26% SP.-SP. |
| -- |
20100702 |
| -- |
C |
| -- |
20100811 |
| -- |
Kushal Books |
| -- |
General |
