Dealing with Difficult People (Record no. 60068)

000 -LEADER
fixed length control field 03892nam a2200241Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140223b2010 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780749456603
Terms of availability 0.00
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.3145
Item number LIL
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Lilley, Roy
245 ## - TITLE STATEMENT
Title Dealing with Difficult People
Statement of responsibility, etc. by Roy Lilley
250 ## - EDITION STATEMENT
Remainder of edition statement Revised 1st ed
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Kogan Page India Pvt. Ltd.
Date of publication, distribution, etc. 2010
300 ## - PHYSICAL DESCRIPTION
Extent 148p
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE
Title The Sunday Times: Creating Success Series
500 ## - GENERAL NOTE
General note A short course in human relations: difficult, who me? A quick guide to the seven classically difficult types- or how to sound like an expert in the time it takes to drink a cup of coffee: recognise anyone?; First the diagnosis A fast-track guide to conflict and how to handle it: what conflict is dealing with bosses who drive you barmy Mr. angry ; never let them see you sweat colleagues to throttle competition crazy; rivals, antagonists and getting personal; it's always the quiet ones Staff to strangle: independent or stubborn?; when the big hand gets to: good bosses don't pry- but they should try; waving or drowning; finding out how good a boss you've been; seriously difficult members of staff massaging the egoist: if the difficulty is an egomaniac boss; if the difficulty is an egoist working for you; the egomaniac colleague; knocking the know-all handling aggressive people without getting thumped on the nose: if an aggressive manager is trying to dump on your ideas; if you're stuck with a project that will never fly; if you're being stabbed in the back putting a bomb under the lazy ones: clock-watchers, rule-bookers and not invented here; if you are held back by a idle colleague; a boss who loiters; how you eat an elephant; the criminally lazy beating the bullies at their own game: the decibel dictator; when you can't do anything right; when all else fails; the firework colleague moaners, groaners and critics: cold water torture; try building alliances, coalitions and connections; words you don't want to hear; when critics turn the gun on themselves perfectionists can be a pain: what turns on a perfectionist; rules is rules; the perfectionist boss manipulating the manipulators: if you're being lined up to take the blame; let's do a deal; if you're easily flattered; if you're flattered by your staff shifting the stubborn: when the customer knows best Morale, attitude and how was it for you? if you're sick of the sick; everyone having a sickie; cliques, circles and witches' covens fault-finders and nit-pickers: if you have a nit-picker for a boss; nit-picking colleagues gossip: a bush fire you can do without: the answer to gossip problems; prevention is better than cure The customer is always right - really? Dealing with difficult customers; you want it when?; avoiding trouble; the really, really, really, really difficult customer; remind them how good you are; the screamer; screaming about service; if a member of your staff blows a gasket; when the screamer is the boss; what's winding them up; dealing with very rude people without being very rude; disguised rudeness complaints: we love them: six steps to success e-difficult@yourplace Meetings, bloody meetings! Get thought and get into technology; to meet or not to meet; meetings-r-us; the five golden rules that make meetings productive if things don't change they'll stay the same: there are four Cs in change; dealing with difficult people through a period of change dealing with conflict: 10 steps to cooling it And, finally, finally
600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME
Personal name Interpersonal Relations
600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME
Personal name Interpersonal Conflict
600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME
Personal name Problem Employees
600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME
Personal name Psychology - Industrial
890 ## -
-- India
891 ## -
-- Work - Business {QuickPic}
995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE]
-- LIL
-- 009378
-- MGT-O/H
-- 118.40
-- 0
-- 049
-- IN243
-- 0
-- 0.00
-- 160.00 26% SP.-SP.
-- 20100702
-- C
-- 20100811
-- Kushal Books
-- General
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Permanent Location Current Location Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date checked out Price effective from Koha item type
        General Institute of Management Institute of Management   2010-08-11 Kushal Books 118.40 6 658.3145 LIL M0026526 2017-10-30 2017-10-10 2014-06-19 Book

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