Dealing with Difficult People (Record no. 60068)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03892nam a2200241Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b2010 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780749456603 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.3145 |
| Item number | LIL |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Lilley, Roy |
| 245 ## - TITLE STATEMENT | |
| Title | Dealing with Difficult People |
| 250 ## - EDITION STATEMENT | |
| Remainder of edition statement | Revised 1st ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Delhi |
| Name of publisher, distributor, etc. | Kogan Page India Pvt. Ltd. |
| Date of publication, distribution, etc. | 2010 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 148p |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | The Sunday Times: Creating Success Series |
| 500 ## - GENERAL NOTE | |
| General note | A short course in human relations: difficult, who me? A quick guide to the seven classically difficult types- or how to sound like an expert in the time it takes to drink a cup of coffee: recognise anyone?; First the diagnosis A fast-track guide to conflict and how to handle it: what conflict is dealing with bosses who drive you barmy Mr. angry ; never let them see you sweat colleagues to throttle competition crazy; rivals, antagonists and getting personal; it's always the quiet ones Staff to strangle: independent or stubborn?; when the big hand gets to: good bosses don't pry- but they should try; waving or drowning; finding out how good a boss you've been; seriously difficult members of staff massaging the egoist: if the difficulty is an egomaniac boss; if the difficulty is an egoist working for you; the egomaniac colleague; knocking the know-all handling aggressive people without getting thumped on the nose: if an aggressive manager is trying to dump on your ideas; if you're stuck with a project that will never fly; if you're being stabbed in the back putting a bomb under the lazy ones: clock-watchers, rule-bookers and not invented here; if you are held back by a idle colleague; a boss who loiters; how you eat an elephant; the criminally lazy beating the bullies at their own game: the decibel dictator; when you can't do anything right; when all else fails; the firework colleague moaners, groaners and critics: cold water torture; try building alliances, coalitions and connections; words you don't want to hear; when critics turn the gun on themselves perfectionists can be a pain: what turns on a perfectionist; rules is rules; the perfectionist boss manipulating the manipulators: if you're being lined up to take the blame; let's do a deal; if you're easily flattered; if you're flattered by your staff shifting the stubborn: when the customer knows best Morale, attitude and how was it for you? if you're sick of the sick; everyone having a sickie; cliques, circles and witches' covens fault-finders and nit-pickers: if you have a nit-picker for a boss; nit-picking colleagues gossip: a bush fire you can do without: the answer to gossip problems; prevention is better than cure The customer is always right - really? Dealing with difficult customers; you want it when?; avoiding trouble; the really, really, really, really difficult customer; remind them how good you are; the screamer; screaming about service; if a member of your staff blows a gasket; when the screamer is the boss; what's winding them up; dealing with very rude people without being very rude; disguised rudeness complaints: we love them: six steps to success e-difficult@yourplace Meetings, bloody meetings! Get thought and get into technology; to meet or not to meet; meetings-r-us; the five golden rules that make meetings productive if things don't change they'll stay the same: there are four Cs in change; dealing with difficult people through a period of change dealing with conflict: 10 steps to cooling it And, finally, finally |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Interpersonal Relations |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Interpersonal Conflict |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Problem Employees |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Psychology - Industrial |
| 890 ## - | |
| -- | India |
| 891 ## - | |
| -- | Work - Business {QuickPic} |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | LIL |
| -- | 009378 |
| -- | MGT-O/H |
| -- | 118.40 |
| -- | 0 |
| -- | 049 |
| -- | IN243 |
| -- | 0 |
| -- | 0.00 |
| -- | 160.00 26% SP.-SP. |
| -- | 20100702 |
| -- | C |
| -- | 20100811 |
| -- | Kushal Books |
| -- | General |
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