From Products to Services: Insight and Experience from Companies which have Embraced the Service Economy (Record no. 63540)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00720nam a2200181Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b2008 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780470026687 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | YOU |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Young, Laurie |
| 245 ## - TITLE STATEMENT | |
| Title | From Products to Services: Insight and Experience from Companies which have Embraced the Service Economy |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Hoboken, New Jersey |
| Name of publisher, distributor, etc. | Wiley |
| Date of publication, distribution, etc. | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 346p |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Customer Service |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | New Product |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | Service industries - India. |
| 890 ## - | |
| -- | USA |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | YOU |
| -- | 010495 |
| -- | MGT-MAR |
| -- | 1836.45 |
| -- | 0 |
| -- | 049 |
| -- | IN443 |
| -- | 0 |
| -- | 0.00 |
| -- | 2623.50 30% RJ - RJ |
| -- | 20110708 |
| -- | C |
| -- | 20110919 |
| -- | Kushal Books |
| -- | General |
No items available.