Handbook of Customer Satisfaction and Loyalty Measurement (Record no. 64750)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00598nam a2200169Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b2000 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780566081941 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | HIL |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hill, Nigel |
| 245 ## - TITLE STATEMENT | |
| Title | Handbook of Customer Satisfaction and Loyalty Measurement |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Hampshire |
| Name of publisher, distributor, etc. | Gower Publishing Ltd. |
| Date of publication, distribution, etc. | 2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 290p |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Alexander, Jim |
| 890 ## - | |
| -- | USA |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | HIL |
| -- | 4380.00 |
| -- | 0 |
| -- | 049 |
| -- | 078157 |
| -- | 0 |
| -- | 0.00 |
| -- | C |
| -- | 20011207 |
| -- | Himanshu Book Co. |
| -- | General |
No items available.