Value-Added Customer Service: The Employee's Guide For Creating Satisfied Customers (Record no. 79075)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00567nam a2200145Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140223b1996 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780809231904 |
| Terms of availability | 0.00 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | REI |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Reilly, Tom |
| 245 ## - TITLE STATEMENT | |
| Title | Value-Added Customer Service: The Employee's Guide For Creating Satisfied Customers |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Chicago |
| Name of publisher, distributor, etc. | Contemporary Books |
| Date of publication, distribution, etc. | 1996 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 149p |
| 890 ## - | |
| -- | USA |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] | |
| -- | REI |
| -- | 475.61 |
| -- | 0 |
| -- | 049 |
| -- | 1284 |
| -- | 0 |
| -- | 0.00 |
| -- | C |
| -- | 19970206 |
| -- | International Books & Periodicals Center |
| -- | General |
No items available.