The ITSM Process Design Guide: Developing, Reengineering and Improving IT Service Management (Record no. 90366)
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|---|---|
| fixed length control field | 00885nam a2200193Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20150919115856.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140714s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788131522059 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 004.68 |
| Item number | KNA |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Knapp, Donna |
| 245 ## - TITLE STATEMENT | |
| Title | The ITSM Process Design Guide: Developing, Reengineering and Improving IT Service Management |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | Cengage Learning Pvt. Ltd. |
| Date of publication, distribution, etc. | 2010 |
| Place of publication, distribution, etc. | New Delhi |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 232p |
| 500 ## - GENERAL NOTE | |
| General note | Introduction<br/>Defining and analyzing customer requirements<br/>Quality management principles<br/>Defining and documenting processes<br/>Assessing process maturity<br/>Process design and improvement steps<br/>Process design and improvement tools and techniques<br/>Producing meaningful metrics<br/>Managing organizational change<br/>IT service management technologies. |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | MGT-I.T |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Call number prefix | 004.68 |
| Call number suffix | KNA |
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