Normal view
MARC view
Entry Personal Name
001 - CONTROL NUMBER
- control field: 101255
003 - CONTROL NUMBER IDENTIFIER
- control field: OSt
005 - DATE AND TIME OF LATEST TRANSACTION
- control field: 20240314152714.0
008 - FIXED-LENGTH DATA ELEMENTS
- fixed length control field: 240314|| aca||aabn | a|a d
040 ## - CATALOGING SOURCE
- Original cataloging agency: OSt
- Transcribing agency: OSt
100 ## - HEADING--PERSONAL NAME
- Personal name: Consumer Complaints
670 ## - SOURCE DATA FOUND
- Source citation: Work cat.: (OSt)132283: Cook, Sarah 101254, Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery, 2012