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Preface and acknowledgments
Account planning history and practice
The role that account planning plays in a campaign
Brand destination planning
Situation analysis
Benchmarking consumer perceptions
Understanding the consumer mind-set
Developing insights
The role of advertising
Segmenting the target market
Brand positioning
Brand personality
Brand essence
What is a big idea?
Briefing the team to get a great campaign
Account planning and imc
Measuring the success of a campaign
The future of account planning
Business-to-business case study: recon software
Packaged-goods case study: chiffon margarine
Retail case study: kmart and sears
Index
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