Six Sigma for Powerful Improvement :Green Belt DMAIC Training System With Software Tools and a 25 Lesson Course

Part - 1: Define Phase
Define Phase Overview
Identify Preliminary Requirements: Step 1
Tool Training: Voice of the Customer
Develop Team Charter: Step 2
Define a High-Level Process Map: Step 3
Part - 2: Measure Phase
Measure Phase Overview
Select Critical-to-Quality Characteristics: Step 4
Tool Training: Excel Quality Function Deployment Workbook
Define Performance Standards: Step 5
Tool Training: 7 Process Improvement Tools
Establish Data Collection Plan and Measurement System Analysis: Step 6
Analyze Phase Overview
Establish Process Capability: Step 7
Define Performance Objectives: Step 8
Identify Sources of Variation and Waste (Problems): Step 9
Tool Training: Change Acceptance Management
Tool Training: Project Solution Recommendation Package Tool
Part - 3: Improve Phase
Improve Phase Overview
Experimenting and Piloting: Step 10 (Screen Potential Causes) and Step 11 (Discover Variable Relationships)
Confirming Solutions, Setting Tolerances, and Documenting: Step 12
Control Phase Overview
Validate Measurement System and Confirm Solution to Management: Step 13
Build Process Control Plan: Step 14
Transfer Solution to Process Owner and Close Project: Step 15
Appendix - 1: Accompanying Cpmpact Disk Contents
Appendix - 2: Glossary
Appendix - 3: Acronyms and Abbreviations
Appendix - 4: DMAIC Project Guidelines and Checklists
Appendix - 5: Example of a Lessons Learned Form Filled Out by a team Member
Appendix - 6: Example of an Administrative Closing Document
Appendix - 7: DPMO to Sigma Conversion Table
Appendix - 8: Distribution Tables
Index