Maintenance Audits Handbook: A Performance Measurement Framework

Part I: The Need for Maintenance Metrics
1. Introduction
2. The Need to Measure Maintenance Performance
3. Measurement: Sensors and Their Placement
4. Type of Indicators: Leading versus Lagging and Hard versus Soft
5. Grouping of Indicators: Frameworks and Scorecards
6. Hierarchy of Indicators
7. Categorization of Indicators
8. Presentation of Performance Measures
9. Efficiency of Performance Measures
10. Benchmarks
11. Maintenance Audit
12. Benefits of a Performance Measurement System
13. e-Maintenance
14. Summary and Discussion

Part II: Introducing a Metrics in Maintenance, and Associated Problems
15. Introduction
16. Maintenance Strategy
17. Adjustment of Perceptions of Maintenance Objectives and Associated Performance Measures
18. Objectives and Organizational Actions
19. Combining the Organization’s Objectives and Strategy
20. Conclusion

Part III: The Human Factor in the Measurement of Maintenance Performance
21. Introduction
22. The Human Factor Considered by Management
23. The Human Factor in Maintenance
24. The Effect of Subcontracting and Strategic Alliances with Maintenance
25. Companies
26. The Measurement of Human Factors in the Management of
27. Maintenance
28. The Management of Knowledge in Maintenance
29. The Human Factor: An Important Agent for Change in Maintenance

Part IV: Maintenance Costs Model: Base of Financial Indicators
30. Introduction
31. Economic Management of Maintenance
32. Estimation of Maintenance Costs

Part V: Rams Parameters: Indicators of the Effectiveness of Maintenance
33. Introduction
34. Effectiveness of Systems
35. Effectiveness Measures
36. Analysis of Reliability, Availability, and Maintainability
37. Reliability
38. Maintainability
39. Availability
40. Safety
41. Information Management for Failure Analysis

Part VI: Maintenance Indicators and Scorecard
42. Introduction
43. Management Indicators
44. The Scorecard
45. BSC Confection
46. Document Management for Indicators Confection
47. Classical Models of Maintenance Performance Indicators
48. Hierarchy of Indicators

Part VII: Maintenance Audit
49. Introduction
50. Maintenance Audit
51. Linking Steering with the Maintenance Strategy
52. Level 1 Evolution
53. Level 2 Evolution
54. Level 3 Evolution
55. Level 4 Evolution
56. Level 5 Evolution
57. Likert Scale for Maintenance Surveys
58. Conclusion

Part VIII: Audit Model Application and Scorecard in Companies: Results and Conclusions
59. Introduction
60. Mission and Vision of Companies: Level 0
61. Audit Level n: Study Case, Level 1 of Evolution
62. Level n Contribution to the Balanced Scorecard and Its Different Perspectives
63. Level 2 Evolution
64. Growth of the Scorecard at Higher Levels