Six Sigma for Powerful Improvement: A Green Belt DMAIC Training System With Software Tools and a 25-Lesson Course

Part I - Define Phase
1. Dene Phase Overview
2. Identify Preliminary Requirements: Step 1
3. Tool Training: Voice of the Customer
4. Develop Team Charter: Step 2
5. Dene a High-Level Process Map: Step 3

Part II - Measure Phase
6. Measure Phase Overview
7. Select Critical-to-Quality Characteristics: Step 4
8. Tool Training: Excel Quality Function Deployment Workbook
9. Dene Performance Standards: Step 5
10. Tool Training: 7 Process Improvement Tools
11. Establish Data Collection Plan and Measurement System Analysis: Step 6
Part III - Analyze Phase
12. Analyze Phase Overview
13. Establish Process Capability: Step 7
14. Dene Performance Objectives: Step 8
15. Identify Sources of Variation and Waste (Problems): Step 9
16. Tool Training: Change Acceptance Management
17. Tool Training: Project Solution Recommendation Package Tool
Part IV - Improve Phase
18. Improve Phase Overview
19. Experimenting and Piloting: Step 10 (Screen Potential Causes) and Step 11 (Discover Variable Relationships)
20. Confirming Solutions, Setting Tolerances, and Documenting: Step 12
Part V - Control Phase
21. Control Phase Overview
22. Validate Measurement System and Confirm Solution to Management: Step 13
23. Build Process Control Plan: Step 14
24. Transfer Solution to Process Owner and Close Project: Step 15