Business Skills All-In-One for Dummies

Introduction
Book I: Communicating Effectively
1. Creating Rapport
2. Seeing, Hearing & Feeling your way to Better Communication
3. Pushing the Communication Buttons
4. Exploring Body Language
5. Demonstrating Confidence in the Workplace
6. Asking the Right Questions and Listening with Intent
7. Gearing your Approach to your Audience: Understanding different Decision-Making Styles
8. Getting ready to make a Presentation
9. Using great visual aids in your Presentations
10. Negotiating powerfully from the Outset

Book II: Building your Commercial Acumen
1. Get the Right People on Board: Making the Million-Pound Decision
2. Feeling Confident with Accounting and Budgeting
3. Harnessing the Power of Technology
4. The Seven-Step Selling Cycle
5. Easing Into Change
6. Dealing with Risk and Uncertainty in Key Projects

Book III: Managing and Leading Others
1. Working Together in Teams and Groups
2. Tapping into Passion and Purpose
3. Tuning into Values
4. Managing Emotional States
5. Strengthening Relationships in Tough Times
6. Dealing with Ethics and Office Politics
7. Coaching through Conflict
8. Becoming an Engaging Leader

Book IV: Increasing Productivity and Performance

1. Leading People to Peak Performance
2. Making Goals Come Alive
3. Being an Expert at Performance Appraisal and Management
4. Project Management: The Key to Achieving Results
5. Looking at Staff Resources on Projects
6. Finding Your Motivation
7. Relax, it's Only Work! Stress in the Workplace
8. Getting Things Done with the Help of Others
9. Perfecting the Art of Delegation
10. Organizing Your Time and Your Tasks
11. Making the Most of Meetings
12. Dealing with Your Emails