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Part - 1: Background
Introduction to Six Sigma Quality
Quality Analysis and Improvement Tools/Techniques Used in This Book
Part – 2: Six Sigma Case Studies
Confidence Intervals to Assess Variation in Fat Content at a Fast-Food Restaurant
Hypothesis Testing for Quality Control at a Manufacturing Company
Chi-Square Analysis to Verify Quality of Candy Packets
Process Capability Analysis at a Manufacturing Company
Binary Logistic Regression to Predict Customer Satisfaction at a Restaurant
Item Analysis and Cluster Analysis to Gather "Voice of the Customer" (VOC) Data from Employees at a Service Firm
Mixture Designs to Optimize Pollution Level and Temperature of Fuels
Multivariate Analysis to Reduce Patient Waiting Time at a Medical Center
Pareto Chart and Fishbone Diagram to Minimize Recyclable Waste Disposal in a Town
Measurement System Analysis at a Medical Equipment Manufacturer
Taguchi Design to Improve Customer Satisfaction of an Airline Company
Factorial Design of Experiments to Optimize a Chemical Process
Chi-Square Test to Verify Source Association with Parts Purchased and Products Produced
Appendix
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