Kano Model: Journey from Novice to Expert

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Holdings
Item type	Current library	Item location	Collection	Call number	Status	Date due	Barcode	Item holds
Book	NIMA Knowledge Centre	6th Floor Reading Zone	General	658.812 BLO (Browse shelf(Opens below))	Available		M0043164

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Previous	658.812 BLI Chief Customer Officer: Getting Past Lip Service to Passionate Action	658.812 BLI Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers	658.812 BLO The Inside Advantage: The Strategy that Unlocks the Hidden Growth in your Business	658.812 BLO Kano Model: Journey from Novice to Expert	658.812 BLU The Customer Satisfaction Audit: An Eight Step Approach to Ensure That Your Firm Stays Focused on Customer Needs to Promote Real Gains	658.812 BLU Managing Service as a Strategic Profit Center	658.812 BON A New Religion? H+ (Plus): How to Live your Life Positively Through Happiness, Humour, Help, Hope and Health	Next

Practical Tools for Self-Assessment

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