Acknowledgements About the Editors Prologue Part - 1: Technology and Innovation Linking Knowledge Management Process with Balanced Scorecard in a Large Steel Organization Managers Perceptions of Knowledge Management and Practices in IT Company Knowledge Management in Management Education Value based Methodologies for Information System Design Leading in Economic Recession through Disruptive Innovation with Indian Perspective Hyper Innovation to Reverse Innovation Changing Paradigm in Innovation Innovation in Power Distribution - A Case Study of Jyotigram Yojana in Gujarat Empirics of the Exploit and Recognition of Mobile Banking, a New Pragmatic Maxim Customers' Perception of Technology in Banking Managing Intellectual Assets in Turbulent Environments-A Study Specific to Information Communication Technology Sector Intellectual Capital Management and Organizational Performance of Indian Companies Data Quality: A Chance of Injury Cost Effective Approach to Improve the Quality of Data Warehouse Part - 2: Cross Functional Integration Customer Purchase Intention of Private Label Brands in Indian Grocery Retailing Measuring Service Quality in Exclusive Retail Showrooms of Ahmedabad Effect of Feedback Dimensions on Service Quality in Indian Firms An Empirical Study Impact of Customer Reward Programmes on Purchase Intent of Customer n Organized Retail Sector during Economic Downturn Analysis of CRM Practices to Improve Customer Service in Cellular Telecom Services Exploring Opportunities in the Evolution of mCRM in India Supply Chain Management Integration: A Survey of Yarn Processing Industry located in Surat District Is IT a Panacea for Supply Chain Management? Lessons from Organized Retailing in India Empirical Study on the Adoption of e-banking in Romanian Companies The Role of Customer Orientation as a Moderator of the Job Demand-Burnout Performance Relationship: A Study of Service Organizations in Augmenting Organizational Capabilities Designing Management Control System for Creating Value through Real Options: A Key for Managing in Turbulent Times Green Buying: A Social Dilemma Perspective Mind the Gender Factor: An Exploratory Study on Branding Strategies in Indian Context Part - 3: Leadership Lessons and Human Factors Augmenting Organisational Capabilities through Performance Management: Perspectives and Challenges An Empirical Study of Relationship between Employee Job Involvement and Machiavellianism Leadership AT Infosys: Surviving the Turbulent Times Servant Leadership: An Imperative Leadership Style for Leader Managers Leadership Styles during Turbulent Times: A Study of IT/ ITES Organizations in India Strategic and Shared Leadership for Business Excellence New Dimensions in Management Visionary Leadership Effect of Emotional Intelligence on Perception of Organizational Politics in Young Adult and Middle Aged Professional Faculty Members Beating Business Cycle through Effective Compensation Management: Realigning Fixed and Variable Pay in Sales Organizations