Juran's Quality Handbook: The Complete Guide to Performance Excellence

Key concepts : what leaders need to know about quality Attaining superior results through quality / Joseph M. Juran Quality's impact on society and the national culture / Joseph M. Juran The universal methods to manage for quality / Joseph M. Juran Quality planning : designing innovative products and services / Joseph A. De Feo Quality improvement : creating breakthroughs in performance / Joseph M. Juran and Joseph A. De Feo Quality control : assuring repeatable and compliant processes / Joseph M. Juran Strategic planning and deployment : moving from good to great / Joseph A. De Feo Business process management : creating an adaptable organization / Joseph A. De Feo The Juran transformation model and roadmap / Joseph A. De Feo and Janice Doucet Thompson A look ahead : eco-quality for environmental sustainability / Joseph R. De Feo, Jr. and Brian A. Stockhoff Methods and tools : what to use to attain performance excellence Lean techniques : improving process efficiency / Steven M. Doerman and R. Kevin Caldwell Six sigma : improving process effectiveness / Joseph A. De Feo and John F. Early Root cause analysis to maintain performance / Dennis J. Monroe Continuous innovation using design for six sigma / Joseph A. De Feo and John F. Early Benchmarking : defining best practices for market leadership / Brad Wood and Alexander Janssen Using international standards to ensure organization compliance / Joseph A. De Feo Using national awards for excellence to drive and monitor performance / James Er Ralston Core tools to design, control, and improve performance / Brian A. Stockhoff Accurate and reliable measurement systems and advanced tools / John F. Early and Brian A. Stockhoff Applications : most important methods in your industry Product-based organizations : delivering quality while being lean and green / Steven M. Doerman Service-based organizations : customer service at its best / Michael J. Moscynski Self-service based organizations : assuring quality in a nanosecond / Angel Tonchev and Christo Tonchev Health care-based organizations : improving quality of care and performance / Mary Beth Edmond, Jonathan D. Flanders, and James Er Ralston Continuous process-based organizations : quality is a continuous operation / Brian A. Stockhoff Defense-based organizations : assuring no doubt about performance / Alexander Eksir Key functions : your role in performance excellence Empowering the workforce to tackle the "useful many" processes / Mary Beth Edmond and Dennis J. Monroe The quality office : leading the way forward / Richard C.H. Chua and Joseph A. De Feo Research & development : more innovation, scarce resources / Brian A. Stockhoff Software and systems development : from Waterfall to Agile / Bruce J. Hayes Supply chain : better, faster, friendlier suppliers / Dennis J. Monroe Role of the board of directors : effective and efficient governance / Marcos E.J. Bertin and Marcos Bertin Schmidt Appendix 1. The non-Pareto principle ; mea culpa / Joseph M. Juran Appendix 2. Sample competency matrices and job profiles Glossary of acronyms Glossary of terms Name index Subject index.