Knowledge Retention: Strategies and Solutions

Knowledge Retention: Strategies and Solution - Preface - Acknowledgments - Author Chapter 1 - Setting the Stage Possible Barriers to Knowledge Retention Building the Corporate Memory of the Firm Summary Chapter 2 - Determining Critical "At-Risk" Knowledge Chapter 3 - Easy-to-Accomplish Knowledge Retention Techniques Interviews Mentoring The Mentoring Program at Johns Hopkins University (JHU) Oral Histories, Storytelling Cheat Sheets Exit Interviews The Bible After-Action Reviews Online Communities, Wikis, Blogs, Social Networking Sites Reference Chapter 4 - Developing a Knowledge Retention Framework The Pillars of Knowledge Retention Recognition and Reward Structure Bidirectional Knowledge Flow Personalization and Codification The Golden Gem Examples: Getting Started in Knowledge Retention References Chapter 5 - Knowledge Retention: Learning from Others A Short Case Study: The Knowledge Retention Program for the Office of the Deputy Inspector General for Auditing (ODIG-AUD) People Process Technology Summary Best Practices of the Private Sector and Universities for Using Retirees as a Form of Knowledge Retention and Transfer Other Lessons Learned in Knowledge Retention Learning from Others about Lessons Learned Systems and Processes What Works and What Does Not Possible Lessons Learned: Proof of Concept Criteria References Chapter 6 - Calculating the Loss of Knowledge The "Grayout" Factor Turning Knowledge Loss into a Positive Gain Knowledge Retention at Tennessee Valley Authority (TVA): Assessing Knowledge Loss Summary References Chapter 7 - Using Organizational Network Analysis to Inform Knowledge Retention Efforts Case Example: The Department Organizational Network Analysis Respondent Demographics Insights Gained from the Department Organizational Network Analysis (ONA) Knowledge Retention Recommendations Based on the Department ONA An Example of an ONA Survey Instrument Knowledge Retention through the ONA Lens References Chapter 8 - Case Study: Knowledge Harvesting during the Big Crew Change Business Case The Learning Life Cycle Knowledge Retention and Transfer Processes The Role of Knowledge Harvesting Case Study: Capturing and Transferring a Complex Technical Process Focus Find Elicit Organize, Package Expert's Review and Comments Peers' and Stakeholders' Evaluation and Comments Chevron's Experience with Knowledge Harvesting Lessons Learned Knowledge Harvesting-A Useful Addition to Chevron's Knowledge Retention Toolkit Chapter 9 - The Aerospace Corporation Case Study Introduction Company Background A History of Knowledge Retention (1960 to Present) The Knowledge Management Role of the Aerospace Library and Information Resources Center Knowledge Management within Aerospace-at-Large 1960s and 1970s 1980s 1990s to 2007 Knowledge Management Initiatives at Aerospace Communities for Stewardship Knowledge Search Expertise Location Mission Assurance Tools and Frameworks A Closer Look at Knowledge Retention Efforts Knowledge Retention in Communities Knowledge Retention in CoPs Community Wisdom Process (Communities of Practice [CoPs]) Knowledge Retention in Communities of Interest Community Metrics Technologies for Efficient Knowledge Collaboration, Capture, and Sharing Institutional Repository (Document Management) Wikis Weblogs Podcasting Knowledge Retention via Storytelling Lessons Learned in Knowledge Retention A Company Library Is a Necessity for a Modern Knowledge Organization Knowledge Is Fragile and Needs Constant Tuning The Soft Stuff is the Hard Stuff Summary References Chapter 10 - Knowledge Retention: The Future Cross-Generational Knowledge Flows in Edge Organizations Knowledge Retention: Future Challenges References - Index