Modern Public Information Technology Systems: Issues and Challenges

Table of Contents
Section - I:
Managing Information Technology in the Public Sector

Chapter - I
Lip Service? How PA Journals and Textbooks View Information Technology
Alana Northrop, California State University, Fullertan, USA

Chapter - II
The Evolution of Federal Information Technology Management Literature: Does IT Finally Matter?
Stephen H. Holden, SRA Touchston Consulting Group, USA

Chapter - III
Politics, Accountability and Information Management
Bruce Rocheleau, Northern Illinois University, USA

Chapter - IV
Reconciling Information Privacy and Information Access in a Globalized Technology Society
George T. Duncan, Carnegie Mellon University, USA
Stephen F. Roehrig, Carnegie Mellon University, USA

Chapter - V
Privacy-Sensitive Tracking of Behavior with Public Information Systems: Moving Beyond Names in a Globalizing Mass Society
Chris C. Demchak, University of Arizona, USA
Kurt D. Fenstermacher, University of Arizona, USA

Chapter - VI
E-Government: An Overview
Shannon Howle Schelin, University of North Carolina at Chapel Hill, USA

Chapter - VII
E-Participation Models
Suzanne Beaumaster, University of La Verne, USA

Chapter - VIII
E-Government and Creating a Citizen-Centric Government: A Study of Federal Government CIOs
Christopher G. Reddick, The University of Texas at San Antonio, USA

Chapter - IX
The Federal Docket Management System and the Prospect for Digital Democracy in U.S. Rulemaking
Stuart W. Shulman, University of Pittsburgh, USA

Section - II:
Computer Applications in Public Administration

Chapter - X
IT Innovation in Local Government: Theory, Issues and Strategies
Charles C. Hinnant, U.S. Government Accountability Office, USA
John A. O’Looney, University of Georgia, USA

Chapter - XI
Information Technology as a Facilitator of Results-Based Management
James E. Swiss, North Carolina State University, USA

Chapter - XII
Managing IT Employee Retention: Challenges for State Governments
Deborah J. Armstrong, University of Arkansas, USA
Margaret F. Reid, University of Arkansas, USA
Myria W. Allen, University of Arkansas, USA
Cynthia K. Riemenschneider, University of Arkansas, USA

Chapter - XIII
Computer Tools for Public-Sector Management
Carl Grafton, Auburn University Montgomery, USA
Anne Permaloff, Auburn University Montgomery, USA

Chapter - XIV
Computers and Social Survey Research for Public Administration
Michael L. Vasu, North Carolina State University, USA
Ellen Storey Vasu, North Carolina State University, USA
Ali O. Ozturk, North Carolina State University, USA

Chapter - XV
Geographic Information System Applications in the Public Sector
Douglas A. Carr, Oakland University, USA
T. R. Carr, Southern Illinois University Edwardsville, USA

Chapter - XVI
You Have Mail, but Who is Reading It? Issues of E-Mail in the Public Workplace
Charles L. Prysby, University of North Carolina at Greensboro, USA
Nicole D. Prysby, Attorney at Law, USA

Chapter - XVII
World Wide Web Site Design and Use in U.S. Local Government Public Management
Carmine Scavo, East Carolina University, USA
Jody Baumgartner, East Carolina University, USA

Chapter - XVIII
An Information Technology Research Agenda for Public Administration
G. David Garson, North Carolina State University, USA