Protecting the Poor: A Microinsurance Compendium

Part 1 Principles and practices 1.1 What is insurance for the poor? (Craig Churchill) 1 Defining microinsurance 2 The two faces of microinsurance 3 What a difference three words make 1.2 The demand for microinsurance (Monique Cohen and Jennefer Sebstad) 1 Managing risk 2 The importance of understanding the demand for microinsurance 3 Current coping strategies: Strengths and weaknesses 4 Opportunities for microinsurance 5 Conclusion 1.3 The social protection perspective on microinsurance (Christian Jacquier,Gabriele Ramm, Philippe Marcadent and Valérie Schmitt-Diabate) 1 Introduction 2 What is social security? What is social protection? 3 What is microinsurance) 4 Potential and limitation of microinsurance as a social protection mechanism 5 How can microinsurance be used to extend social protection? 6 Conclusion Part 2 Microinsurance products and services 2.1 Challenges and strategies to extend health insurance to the poor (Ralf Radermacher, Iddo Dror and Gerry Noble) 1 Product manufacturing 2 Product sales 3 Product servicing 4 Maintenance of long-term stability 5 Conclusion 2.2 Long-term savings and insurance (James Roth, Denis Garand and Stuart Rutherford) 1 Providing savings to the poor 2 Long-term savings and insurance products for the poor 3 Key issues in offering long-term savings and insurance 4 Conclusions 2.3 Savings- and credit-linked insurance (Sven Enarsson, Kjell Wirén and Gloria Almeyda) 1 Loan-linked products 2 Savings-linked insurance 3 Product design and delivery issues 4 Conclusions 2.4 Meeting the special needs of women and children (Mosleh Ahmed and Gabriele Ramm) 1 Special risks affecting women and children (girls and boys) 2 Microinsurance to address the special needs of women and children 3 Policy tasks to improve the strategic situation of women and children 4 Conclusions Part 3 Microinsurance operations 3.1 Product design and insurance risk management (John Wipf, Dominic Liber andCraig Churchill) 1 Market research 2 Eligibility 3 Terms and payment options 4 Benefits 5 Risk management and claims controls 6 Conclusions 3.2 Marketing microinsurance (Craig Churchill and Monique Cohen) 1 Main marketing messages 2 Marketing techniques 4 Marketing and mandatory insurance 5 Conclusion 3.3 Premium collection: Minimizing transaction costs and maximizing customer service (Michael J. McCord, Grzegorz Buczkowski and Priyanka Saksena) 1 Modes of premium collection 2 Collection frequency and timing 3 Client considerations 4 Premium collection controls 5 Conclusion 3.4 Claims processing (Michael J. McCord and Richard Leftley) 1 Introduction 2 Claims notification 3 Settlement 4 Controls 5 Claims considerations in product design 6 Conclusions 3.5 Pricing microinsurance products (John Wipf and Denis Garand) 1 Database design requirements for pricing (and sound microinsurance management) 2 Pricing components, key factors and methodology 3 Modelling techniques 4 Conclusions 3.6 Risk and financial management (Denis Garand and John Wipf) 1 The risks inherent in insurance products 2 Capital requirements 3 Reserves 4 Reinsurance 5 Investment management 6 Profit distribution 7 Conclusion 3.7 Organization development in microinsurance (Craig Churchill and Richard Leftley) 1 Organizational structure: Where does microinsurance fit in? 2 Recruitment: Where to access appropriate expertise 3 Training 4 Compensation 5 Institutional culture 6 Conclusions 3.8 Governance (Zahid Qureshi) 1 Governance in microinsurance 2 Board composition and expertise 3 The foundation stone 4 Microinsurance governance in practice 5 Conclusions 3.9 Loss control (Zahid Qureshi and Gerry Noble) 1 A retrospective look at loss prevention 2 Converging interests 3 Pinpointing prevention 4 Practising prevention 5 Minimization: A stitch in time 6 Evaluating the return on investment in prevention 7 Conclusions 3.10 Performance indicators and benchmarking (Denis Garand and John Wipf) 1 Marketing and distribution 2 Financial management and viability 3 Efficiency and client value 4 Investment management 5 Conclusions Part 4 Institutional options 4.1 Cooperatives and insurance: The mutual advantage (Klaus Fischer and Zahid Qureshi) 1 Introduction 2 What is a mutual insurer? 3 The cooperative difference 4 Insurance development models and stages 5 Insurance products offered under the cooperative network model 6 Why mutuals develop networks and how they work 7 Advantages and disadvantages of the model 8 Conclusion 4.2 The partner-agent model: Challenges and opportunities (Michael J. McCord) 1 Why a partner-agent model? 2 How the partner-agent model works 3 The good and the bad 4 Advantages and disadvantages 5 Conclusions 4.3 The community-based model: Mutual health organizations in Africa(Bénédicte Fonteneau and Bruno Galland) 1 What is a community-based model? 2 Why was/is this approach implemented in West Africa? 3 What is the target group of the community-based model? 4 Do MHOs function (well) and make a significant impact? 5 What are the origins of the problems? 6 What is the added value of this model? 7 Conclusion 4.4 Institutional options for delivering health microinsurance (Ralf Radermacher and Iddo Dror) 1 Institutional options 2 Value, interests and conflicts in the insurance business process 3 Conclusion 4.5 Beyond MFIs and community-based models: Institutional alternatives (Richard Leftley and James Roth) 1 Risk-carrying alternatives 2 Administrative alternatives 3 Distribution alternatives 4 Conclusions 4.6 Retailers as microinsurance distribution channels (James Roth and Doubell Chamberlain) 1 Why retailers? Which retailers? 2 Microinsurance distribution/Product combinations for retailers 3 Conclusions 4.7 Microinsurance: Opportunities and pitfalls for microfinance institutions(Craig Churchill and James Roth) 1 Institutional arrangements 2 The type of insurance 3 Conclusions Part 5 The role of other stakeholders 5.1 The role of donors (Alexia Latortue) 1 An analytical framework 2 Donor requirements to effectively support microinsurance 3 Types of donor support for microinsurance 4 Conclusion 5.2 An enabling regulatory environment for microinsurance (Martina Wiedmaier-Pfister and Arup Chatterjee) 1 Background 2 Barriers in existing regulatory frameworks 3 Country experiences – preliminary insights 4 Conclusions 5.3 The promotional role of governments (Sabine Trommershäuser, Roland Lindenthal and Rüdiger Krech) 1 Policy-making, participation and consensus-building 2 Creating an enabling environment 3 Strengthening institutions 4 Providing financial assistance 5 Concluding remarks 5.4 The role of insurers and reinsurers in supporting insurance for the poor(David M. Dror and Thomas Wiechers) 1 The value proposition of reinsurance 2 Involvement of commercial insurers and reinsurers in microinsurance 3 What part of this value proposition can insurers and reinsurers deliver? 4 Recommendations 5 Conclusion 5.5 The provision of technical assistance (Richard Leftley and Richard Lacasse) 1 Why is technical assistance required? 2 What does a TA provider do? 3 Who provides microinsurance technical assistance? 4 Conclusion: Providing quality technical assistance Part 6 Conclusions 6.1 Strategies for sustainability (Craig Churchill and Denis Garand) 1 Limit benefits 2 Focus on efficiency 3 Diversify income sources 4 Good management 6.2 The future of microinsurance (Felipe Botero, Craig Churchill, Michael J. McCord and Zahid Qureshi) 1 Microinsurance customers of the future 2 Microinsurance providers of the future 3 The regulatory landscape 4 The environment for microinsurance 5 Embracing the future