Case Studies in Insurance

Table of Contents
Background Note on the Insurance Industry
General Insurance Corporation of India
Life Insurance Corporation of India
Life Insurance Marketing in India (A) The Changing Advertising & Promotion Norms
Life Insurance Marketing in India (B) The Changing Distribution Norms
Life Insurance Marketing in India (C) The Changing Product & Pricing Norms
Film Insurance & Financing in India
INSURANCE OPERATIONS
Assessing Loss Due to Theft
Claims for Loss to Property: Genuine or Fraudulent?
Assessing Losses Caused by Vandalism
Changing Trends in Commercial Vehicle Insurance in India
Claims Adjusters and Workers' Compensation Claims
Assessing Loss to a Property and Claims Adjustment Process
Factors Influencing Automobile Underwriting
IRDA and the Changing Tariff Structure for Motor Vehicle Insurance in India
Liability Claims: Cost of Non-response
Liability Insurance: Personal Injury Claims
Rate Making in Insurance
Reinsurance in India
Tug of War for Liability Claims
When Insurance against Perils Becomes Perilous
INSURANCE MARKETING
Call Center Operations in Insurance
How Attractive is the Asian Insurance Market?
Insuring Hitherto Uncovered Losses-Cyberinsurance
Intermediaries in the Insurance Market
Market Research in Insurance
Marketing Strategies in the Indian Insurance Market
Premium Rebates to Policyholders-Are they Ethical?
Customization of Insurance Products: A Tool for Gaining Competitive Advantage
Effectiveness of Symbols and Ideas in Advertising Insurance Products
E-Mail: An Effective Communication Tool for Insurers
Innovative Products: The Key to Success in the Indian Insurance Market
Is Honeymoon Over for Insurers in India?
Marketing Information Systems in Insurance Companies
Need for Training Sales Personnel in Insurance Organizations
Rebating in Insurance: Boon or Bane?
Sales Personnel and Their Training: The Tool to Get Competitive Advantage
The Art of Selling Insurance Products
Bancassurance: A Business Option
Call Centers and Customer Relationship Management in Insurance Organizations
Viability of Providing Insurance Cover for Intangible Assets in India
Technology: A Means for Improving Customer Service
MANAGEMENT OF INSURANCE COMPANIES
Change Programs and Their Implementation
Employee Involvement and Total Quality Management in Insurance Companies
High Claims and Controlled Tariff Structure in Motor Insurance in India
HR Challenges in the Insurance Industry
Serving the Rural Market: A Necessity for Indian Insurers
US Insurers: Looking Towards the Indian Insurance Market
Balanced Scorecard: A Performance Support System
Continuous Online Auditing: Benefits to Insurance Organizations
Global Expansion of the Insurance Business - Is it Lucrative?
Information Systems Planning in Insurance Organizations
Outsourcing of Underwriting Activities in Insurance: Advantages and Disadvantages
Role of Information Technology in Organization Design and Structure
The Importance of HR Planning in an Insurance Organization
The Need for Business Intelligence in Insurance Organizations
The Need for Changing Organization Design and Structure
Insurance Industry - Repercussions of Unplanned Mergers and Acquisitions
Customer Service and Organization Structure in the Insurance Industry