Cases in Technical Communication

Table of Contents PART I Understanding the Communicator's Work Case 1 Consulting Cap-Hays: Negotiating Technical Texts and Contexts Background The Situation and Your Role Background Development Getting Started Organizing Information Major Task 1 Follow-up Task Major Task 2 Case Appendix: Speed Check Introductory Pages Summary of Evaluative Criteria for Major Tasks in Case 1 Case 2 Hiring New Colleagues: Aviation International's Training Challenges Background The Situation and Your Role Background Development Getting Started Major Task 1 Major Task 2 Major Task 3 Case Appendix Memos from Job Applicants Summary of Evaluative Criteria for Major Tasks in Case 2 Case 3 Designing a Plan of Action for the St. James Downtown Development Process Background The Problem Gathering Background Information Major Task 1 Follow-up Task Major Task 2 Follow-up Task Summary of Evaluative Criteria for Major Tasks in Case 3 Case 4 Communicating to a Variety of Audiences: Describing Zond Corporation's Unique Reuseable Energy Source Background The Situation Background Development Gathering and Reporting Research Summary Task Major Task 1 Correspondence Task Major Task 2 Case Appendix A: Zond Corporation Interoffice E-mail Case Appendix B: Definition of Kinetic Energy Case Appendix C: Power Curve Table Summary of Eyaluative Criteria for Major Tasks in Case 4 Part II Developing the Communicator's Tools Case 5 Reporting Test Results: SRI's New Biosyringe Background The Situation and Your Role Background Development Major Task 1 Visual Design Task Correspondence Task Major Task 2 Case Appendix: Data from Specimen Observation Summary of Evaluative Criteria for Major Tasks in Case 5 Case 6 Locating and Recording Background Material on an HIV/AIDS Research Project Background The Situation and Your Role Background Development Correspondence Task 1 Major Task 1 Major Task 2 Follow-up Task Summary of Evaluative Criteria for Major Tasks in Case 6 Case 7 Determining Need: Revising Truman County's General Assistance Application Background The Situation and Your Role Background Development Getting Started Major Task Follow-up Task 1 Follow-up Task 2 Case Appendix: A County GAF Form Summary of Evaluative Criteria for Major Tasks in Case 7 Case 8 Visualizing Technical Information: Designing Agri*Point's Hybrid Production Timetable Background The Situation and Your Role Background Development Gathering More Information Major Task 1 Follow-up Task Major Task 2 Case Appendix: Designing Agri * Point's Hybrid Production Timetable Summary of Evaluative Criteria for Major Tasks in Case 8 Case 9 Charting Immigration Changes: Communicating Visually with Statistical Data Background The Situation and Your Role Background Development Gathering Information Prewriting Task Major Task 1 Major Task 2 Follow-up Task Case Appendix: Immigration Tables Summary of Evaluative Criteria for Major Tasks in Case 9 Part III Applying the Communicator's Techniques Case 10 Ensuring Safety in a Hazardous Workplace Environment: Revising and Editing Safety Instructions for Quality Electric Background The Situation and Your Role Background Development Major Task 1 Follow-up Task Major Task 2 Follow-up Task Case Appendix: Emergency Procedures Instructions Summary of Evaluative Criteria for Major Tasks in Case 10 Case 11 Defining Ambiguous Parameters: Differentiating Technical Tools Background The Situation and Your Role Background Development Major Task 1 Follow-up Task MajorTask 2 Case Appendix: Cataloging Technical Tools Summary of Evaluative Criteria for Major Tasks in Case 11 Case 12 Reviewing Royal Built's Owner's Manual: The Antilock Braking System Section Background The Situation and Your Role Background Development Major Task 1 Follow-up Task Major Task 2 Case Appendix: Description and Instructions for an Antilock Braking System Summary of Evaluative Criteria for Major Tasks in Case 12 Case 13 Evolution Publishing: Finding a New Way to Communicate Technical Information Background The Situation and Your Role Background Development Gathering More Information Communicating Ycmr Research Major Task 1 Major Task 2 Follow-up Task Summary of Evaluative Criteria for Major Tasks in Case 13 Part IV Completing Documents Case 14 Meeting New Safety Standards: Dreamscape's Fire Escape Plan Background The Situation and Your Role Background Development Gathering More Information Major Task 1 Major Task 2 Correspondence Task Follow-up Task Case Appendix: Floor Plans for the Dreamscape Building Summary of Evaluative Criteria for Major Tasks in Case 14 Case 15 Haley-Grimes Corporation and the New Puree Pump Background The Situation The Task and Your Role Background Development Gathering More Information Outlining Criteria Major Task Team Review Follow-up Task Summary of Evaluative Criteria for Major Tasks in Case 15 Case 16 Meeting Sitka's Medical Needs: A Proposal for Updated Technology Background The Situation and Your Role Background Development Gathering Information Major Task 1 Major Task 2 Formal Correspondence Major Task 3 Major Task 4 Summary of Evaluative Criteria for Major Tasks in Case 16 Case 17 Architectural Risks: Lowe & Company's Dilemma Background The Situation The Task and Your Role Background Development Gathering More Information Summary Task Formal Correspondence Summary of Evaluative Criteria for Major Tasks in Case 17 Part V Maintaining Professional Communication Case 18 Trans-American Computers: International Expansion and Changing Technical Communication Needs Background The Situation and Your Role Background Development Gathering Information Organizing and Designing Information Major Task 1 Major Task 2 Major Task 3 Follow-up Task Case Appendix A: List of Possible Glossary Terms Case Appendix B: Map of the Sweetwater Plant Summary of Evaluative Criteria for Major Tasks in Case 18 Case 19 Communicating STORM-FEST Data: Reading and Communicating Technical Information Background The Situation and Your Role Background Development Gathering More Information 1 Gathering More Information 2 Major Task 1 Major Task 2 Case Appendix A: Weather Summaries February 1-10 Case Appendix B: Acronym List Case Appendix C: ADVANCE Request for Proposals Summary of Evaluative Criteria for Major Tasks in Case 19 Case 20 Not Just Filling in the Blanks: A Professional Review at Wolfe, Inc. Background The Situation and Your Role Background Development Getting Started Organizing Information Major Task 1 Follow-up Task Major Task 2 Follow-up Task Case Appendix A: Employee Review Forms Case Appendix B: Jack Adams' Self-Analysis Case Appendix C: Notes from Jack Adams' Employment Review Meeting Case Appendix D: Doctor's Assessment Summary of Evaluative Criteria for Major Tasks in Case 20