TY  - BOOK
AU  - Shankman, Peter 
TI  - Zombie Loyalists: Using Great Service to Create Rabid Fans
SN  - 9781137279668
U1  - 658.812 
PY  - 2015///
CY  - New York
PB  - Palgrave Macmillan
KW  - Customer Services - Customer Relations
ER  -